At House of Fragrance, we understand that circumstances may arise where you need to cancel an order. Our cancellation policy is designed to provide flexibility while ensuring a smooth process for our valued customers.
Cancellation Timeframe: Customers are allowed to cancel their orders within a window of 4 to 8 hours from the time of order booking. This timeframe is crucial as it allows us to promptly process cancellation requests and prevent the dispatch of your order.
How to Cancel: To cancel your order within the specified timeframe, please follow these steps:
1. Log in to your account on our website.
2. Go to the “Order History” section.
3. Locate the order you wish to cancel.
4. Click on the “Cancel” or “Request Cancellation” option.
5. Confirm the cancellation request.
If you encounter any issues or need assistance with the cancellation process, feel free to reach out to our customer support team at [Customer Service Email] or [Customer Service Phone Number].
Refund Process: Once your cancellation request is successfully processed within the allowed timeframe, we will initiate a refund. The refund will be credited to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution’s processing times.
Late Cancellation: Requests for cancellation made after the specified timeframe may not be accommodated, as the order might already be in the process of being fulfilled.